Refund policy
Return & Refund Policy
Introduction
At Riviera Brand, customer satisfaction is one of our top priorities. We aim to provide a smooth and enjoyable shopping experience while ensuring flexibility and support even after your purchase. If your order does not meet your expectations, our Return & Refund Policy is designed to make the process simple, transparent, and fair.
Returns Within 14 Days
Customers may request a return or exchange within 14 calendar days from the date of receiving the order. After this period, returns or exchanges will no longer be accepted.
Please note that return and exchange shipping fees are the same as the shipping fees paid on the original order.
Eligibility for Returns
Before requesting a return, please ensure that the item meets Riviera Brand’s return conditions. Certain products may not be eligible for return due to hygiene or safety reasons.
Contacting Customer Service
To initiate a return or exchange request, please contact our customer support team through our official communication channels. Our team will guide you through the process and provide all necessary instructions.
Conditions for Returning an Item
To successfully process a return or exchange, the following conditions must be met:
Proof of Purchase
Customers must provide proof of purchase such as:
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Order number
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Invoice
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Purchase confirmation
Valid Reason for Return
Accepted return reasons include:
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Wrong item received
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Wrong size or color
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Damaged or defective product
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Missing item from the order
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Incorrect product information on the website
If the issue is caused by Riviera Brand, customers may be eligible for a full refund including shipping fees.
Product Condition
Returned products must:
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Be in original condition
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Be unused and unwashed
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Include original packaging
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Have all tags and labels attached
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Include any free promotional items received with the order
Failure to meet these conditions may result in rejection of the return or refund request.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact customer service within 24 hours of receiving the order. Our team will assist you with the claim and replacement process.
Quality Check & Refund Process
Once the returned item is received, Riviera Brand will conduct a quality inspection to verify that the item meets the return conditions.
Successful Quality Check
If the returned product passes the inspection:
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The refund or exchange will be approved
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Refunds will be processed through the original payment method
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Refund timing may vary depending on the bank or payment provider
Estimated refund timelines:
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Bank refunds: up to 14 days
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Cash refunds: approximately 7 working days
Unsuccessful Quality Check
If the returned item does not meet the return requirements, the refund or exchange request may be rejected and the item will be returned to the customer.
In-Store Returns
Customers may also process eligible returns or exchanges in-store within 14 days of receiving the order.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Underwear
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Swimwear
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Accessories
Sale Items
Items purchased during sales or promotional offers are eligible for exchange only and cannot be refunded.
Frequently Asked Questions
How long do I have to return an item?
You have 14 calendar days from the date of delivery to request a return or exchange.
How do I request a return?
You can contact Riviera Brand customer service through our official support channels to start the return process.
What conditions must be met for returns?
Products must be unused, in original condition, with tags attached and accompanied by proof of purchase.
How long does the refund process take?
Refund timing depends on your payment method and bank processing time.
Conclusion
Riviera Brand is committed to providing a transparent and customer-friendly return and refund experience. We value your trust and always strive to ensure your satisfaction with every order